Returns policy

1. In accordance with Polish law, we guarantee you the possibility of returning the product purchased in our e-shop www.tiestore-en.shoplo.com, within 14 days from the date of delivery.

The costs of sending back the goods shall be borne by the buyer. In order for the return to be accepted, it is necessary to meet the conditions:
- the products have not been used and are not damaged, the label / seal is not broken, the protective - seams are not removed from the trousers / jackets pocket,
- the product is sent back in the original packaging along with the proof of purchase and a complaint form filled in legibly,
- the store will be informed in advance via e-mail about the intention to return or exchange the purchased goods.

- goods made to order are not refundable

2. Defective goods are subject to exchange. It is necessary to describe in the complaint form what the defect is. The disadvantage is not the difference in appearance / color resulting from the settings of the computer, monitor, etc.
3. If the product can not be replaced with the same correct one, tiestore.pl store will contact the Buyer in order to determine the possibility of exchanging for a similar product or the amount equal to the value of the purchase, to the indicated bank account or address (postal order) will be refunded.
4. Possible differences in price will be taken into account when exchanging.
5. There is no possibility of returning, exchange of goods that has been damaged by the Buyer.
6. We do not accept refunds for postal credit.
7. The address for sending the goods is: ul. Sokołowska 9, premises U30, 01-142 Warsaw.
8. Complaints and returns are considered by the producers and / or appraiser.
9. In case of non-acceptance of a refund / complaint due to failure to meet the requirements of Section 2 of Section VI of these Regulations, the person returning the goods will be informed by e-mail to the e-mail address that the complaint will be rejected and the goods will be sent back to the address provided.

Forms & documents

CONSUMER COMPLAINT FORM

CANCELLATION FORM

What is the difference between bespoke and Made-to-Measure?

In bespoke tailoring, every piece is made from scratch — drafted exclusively for the individual client's figure, with no existing block pattern used. The cutter draws the cloth pattern to the client's specific proportions, delivering a fit and comfort unattainable by any other method. MTM (made-to-measure) modifies an existing pattern to the client's measurements — and is most often sewn off-site, in external workshops, which typically means more alterations and, paradoxically, longer lead times than bespoke. At the Tiestore.pl tailoring atelier in Warsaw, we use MTM only for shirts. For suits, jackets and all other garments, we work exclusively in bespoke — and have done so for nearly 30 years.

What can I have made bespoke?

We make suits, jackets, trousers, waistcoats, shirts, coats and tuxedos — for both men and women. We also produce made-to-measure accessories: ties, bow ties, pocket squares, tuxedo belts and silk scarves. We can embroider a monogram in silk thread on any item. If you have a specific idea that isn’t available on the website, please contact us.

What fabrics can I choose from?

We work with fabrics personally selected from the finest Italian and British manufacturers. For suits and jackets, we stock fabrics from Fox Brothers Somerset, Holland & Sherry, Dormeuil, Loro Piana and many other suppliers. We only keep a selection in stock, but in our workshop you’ll find a wide range of swatches featuring fabrics for every occasion, all available to order. We sew without bonded elements, using the traditional method on hand-prepared canvas. We can also sell the fabric without the tailoring service, if that is what you require.

How long does it take to make a bespoke suit?

The time it takes to make a bespoke suit depends on the complexity of the design and the number of fittings — typically, it takes a few weeks. The quickest projects we’ve completed took around two weeks, but this was only possible because the fabric was available in stock. Usually, such orders take between 3 and 4 weeks. We agree on the exact deadline on a case-by-case basis following a consultation. For made-to-measure accessories (ties, bow ties, pocket squares), the lead time is up to 15 working days, though it is often a matter of just a few days. Let us know when you need your suit, and we’ll do our best to help.

Do you make bespoke clothes for women?

Yes. We make women’s suits, jackets, trousers and sometimes even evening dresses. The bespoke method allows for complete freedom in terms of cuts and fabrics — both classic and unconventional. The Tiestore.pl Tailoring Studio treats female customers with the same care and attention as male customers.

Do I have to come in person to place an order?

A bespoke suit requires in-person visits to our workshop at 9 Sokołowska Street, U30, Warsaw — fittings are an integral part of the process. For made-to-measure accessories (ties, pocket squares, bow ties), some orders can be finalised remotely once measurements have been sent. Please contact us and we will arrange the best way to proceed.

How does payment for bespoke tailoring work?

For bespoke orders, a deposit is required before work begins. We agree on the specific terms on a case-by-case basis during the consultation. A quote for each project is provided free of charge.

Can I add a monogram?

Yes. We can embroider a monogram in silk thread on any suit, shirt, tie or pocket square. This is personalisation of the highest order — initials placed in a position agreed with the customer. The monogram is available for both men’s and women’s items.

Ask us! We will try to answer each of your questions.

First and last name

E-mail address

Subject

Message

Products in the cart

Your cart is empty