Delivery and terms

DELIVERY COSTS AND DELIVERY TIMES WITHIN POLAND
FREE DELIVERY ON ORDERS OF 259 PLN/62.5 EUR OR MORE

UPS courier delivery – 28.00 zł

UPS collection point – 20.00 zł

InPost courier delivery – 20.00 zł

InPost parcel locker – 18.00 zł

Orlen Paczka – 13.00 zł

Collection in person (Sokołowska 9/U30, Warsaw) – 0.00 PLN

Order processing time from the moment payment is successfully authorised/credited/cleared to the shop’s account:

The order processing time is calculated from the moment payment is successfully authorised.
If the Customer chooses to pay by bank transfer or payment card – from the date the funds are credited to the Seller’s bank account.

Autopay S.A. is the provider of online payment services for instant bank transfers.

The standard dispatch time is 2 to 7 working days for most products; for shirts and ties, it is 2–15 working days. As we tailor our products, we sometimes need a few extra days for production than usual. We will notify you by email once your order has been completed and dispatched, or when your products are ready for collection.

DELIVERY COSTS AND DELIVERY TIMES WITHIN THE EUROPEAN UNION
Free delivery applies within the European Union for orders exceeding 1,000 PLN/approx 230 EUR. Delivery costs within the European Union include VAT and may vary depending on the country of delivery.

Standard dispatch times are 2 to 7 working days for most products; for shirts and ties, 2–15 working days. As we tailor our products, we sometimes need a few extra days for production than usual. We will notify you by email once your order has been completed and dispatched, or when your items are ready for collection.

DELIVERY COSTS AND SHIPPING TIMES FOR INTERNATIONAL DELIVERIES (OUTSIDE THE EU)
For international deliveries, the final price does not include VAT (this applies to countries outside the European Union). Your receipt/invoice will be issued for the amount excluding VAT. It is possible that your customs authority may decide that you are required to pay customs duties, which will be your responsibility. Delivery costs may vary depending on the country of delivery, as may the free delivery threshold – the free delivery threshold for your country of delivery will be visible in your basket.

IF YOU WOULD LIKE A FASTER DELIVERY, PLEASE CONTACT US

Please contact us by email or telephone. Tel. +48 693101255, zamowienia@tiestore.pl

We accept no liability for orders placed by third parties on behalf of the Customer.

In accordance with the Act of 29 August 1997 on the protection of personal data, we hereby inform you that our customers’ personal data is stored in the database of Shoper S.A., ul. Pawia 9, 31-154 Kraków, Tax Identification Number (NIP): 9452156998, National Business Registry Number (REGON): 121495203.

Personal data is collected solely for the purposes of Tiestore.pl and processed for the fulfilment of orders and the conduct of advertising or promotional campaigns, in compliance with the data security requirements set out in the regulations on the protection of personal data. Each of you has the right to object, which must be submitted to our company’s registered office.

DELIVERY:

When placing an order, please provide your exact address details, delivery method, payment method and contact telephone number on the order form.
Once you have placed your order, a confirmation will be sent to your email address. If, for any reason, you do not receive it, please check your SPAM folder and contact us by email or telephone
Once the parcel has been dispatched by Tiestore.pl, you will immediately receive an email containing the parcel tracking number and a link to the courier’s website, where you can track its status.
You can only cancel your order before receiving the aforementioned email. To do so, please email zamowienia@tiestore.pl with the relevant details.

Along with the goods you have ordered, you will find a sales document in the parcel, unless Tiestore.pl has received explicit instructions from Cibie that the sales document should have been sent separately to your email address. All prices listed on the sales document are gross prices.

PAYMENT METHODS:

Cash/Card on delivery
Collection in person from our studio at 9 Sokołowska Street, unit U30, Warsaw, between 10:00 and 18:00, Monday to Friday.

If you’d prefer to collect at other times, please contact us by phone to arrange a convenient time. Tel. +48 607615844

Pre-Payment to our bank account (online or standard bank transfer)
Payee: SASHA Aleksander Grekowicz, 9 Sokołowska Street, Unit U30, 01-142 Warsaw
Account number 28 2490 0005 0000 4500 1445 0934 at Alior Bank S.A.
Once the payment has been credited to our account, we will send you an email confirming receipt of payment and, in a separate message, confirmation that the goods have been dispatched, including the parcel tracking number.

PayPal

Select PayPal as your payment method, and at the end of the ordering process you will be redirected directly to the PayPal system. If you are already a PayPal customer, log in using your username and password and confirm the payment. If you are a new PayPal customer, open a new PayPal account and then confirm the payment.
We will start processing your order as soon as we have received your payment – this usually takes just a few minutes. You will then receive a confirmation from us.
Please note, however, that errors may occasionally occur on the PayPal website, over which we have no control. In this case, you can always pay for your order by bank transfer (transfer details above).

Przelewy24

If you choose the Przelewy24 payment method, you will be redirected to the Przelewy24 system, where you will select your bank. You will then need to log in using your online banking details and confirm the payment. As a rule, the amount due is credited within a few minutes of the transfer being made. The Przelewy24 system holds a Business Reliability Certificate and uses SSL encryption, ensuring the protection of websites and the confidentiality of data transmitted electronically, whilst guaranteeing a high level of security for transactions. Once the payment has been made, you will be redirected back to the Tiestore.pl website, and your order will be successfully placed.

Payment by card
Autopay S.A. is the provider of online card payment services.
Supported card types: Visa, Visa Electron, Maestro, MasterCard, MasterCard Electronic.
Select the card payment option and, at the end of the ordering process, you will be redirected directly to the payment system. Once redirected, you will be able to log in using your user details and confirm the payment.
Processing of your order will begin once payment authorisation has been successfully granted – this usually takes just a few minutes. Once the payment has been credited to the shop’s account, you will receive an order confirmation from us.
Please note that errors may occasionally occur during card payments in payment systems, over which we have no control. In such cases, you can always pay for your order by bank transfer (transfer details above).

Should it be necessary to refund a transaction made by a customer using a payment card, the seller will issue the refund to the bank account linked to the customer’s payment card.

What is the difference between bespoke and Made-to-Measure?

In bespoke tailoring, every piece is made from scratch — drafted exclusively for the individual client's figure, with no existing block pattern used. The cutter draws the cloth pattern to the client's specific proportions, delivering a fit and comfort unattainable by any other method. MTM (made-to-measure) modifies an existing pattern to the client's measurements — and is most often sewn off-site, in external workshops, which typically means more alterations and, paradoxically, longer lead times than bespoke. At the Tiestore.pl tailoring atelier in Warsaw, we use MTM only for shirts. For suits, jackets and all other garments, we work exclusively in bespoke — and have done so for nearly 30 years.

What can I have made bespoke?

We make suits, jackets, trousers, waistcoats, shirts, coats and tuxedos — for both men and women. We also produce made-to-measure accessories: ties, bow ties, pocket squares, tuxedo belts and silk scarves. We can embroider a monogram in silk thread on any item. If you have a specific idea that isn’t available on the website, please contact us.

What fabrics can I choose from?

We work with fabrics personally selected from the finest Italian and British manufacturers. For suits and jackets, we stock fabrics from Fox Brothers Somerset, Holland & Sherry, Dormeuil, Loro Piana and many other suppliers. We only keep a selection in stock, but in our workshop you’ll find a wide range of swatches featuring fabrics for every occasion, all available to order. We sew without bonded elements, using the traditional method on hand-prepared canvas. We can also sell the fabric without the tailoring service, if that is what you require.

How long does it take to make a bespoke suit?

The time it takes to make a bespoke suit depends on the complexity of the design and the number of fittings — typically, it takes a few weeks. The quickest projects we’ve completed took around two weeks, but this was only possible because the fabric was available in stock. Usually, such orders take between 3 and 4 weeks. We agree on the exact deadline on a case-by-case basis following a consultation. For made-to-measure accessories (ties, bow ties, pocket squares), the lead time is up to 15 working days, though it is often a matter of just a few days. Let us know when you need your suit, and we’ll do our best to help.

Do you make bespoke clothes for women?

Yes. We make women’s suits, jackets, trousers and sometimes even evening dresses. The bespoke method allows for complete freedom in terms of cuts and fabrics — both classic and unconventional. The Tiestore.pl Tailoring Studio treats female customers with the same care and attention as male customers.

Do I have to come in person to place an order?

A bespoke suit requires in-person visits to our workshop at 9 Sokołowska Street, U30, Warsaw — fittings are an integral part of the process. For made-to-measure accessories (ties, pocket squares, bow ties), some orders can be finalised remotely once measurements have been sent. Please contact us and we will arrange the best way to proceed.

How does payment for bespoke tailoring work?

For bespoke orders, a deposit is required before work begins. We agree on the specific terms on a case-by-case basis during the consultation. A quote for each project is provided free of charge.

Can I add a monogram?

Yes. We can embroider a monogram in silk thread on any suit, shirt, tie or pocket square. This is personalisation of the highest order — initials placed in a position agreed with the customer. The monogram is available for both men’s and women’s items.

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