TERMS AND CONDITIONS OF THE ONLINE STORE TIESTORE.PL

1. GENERAL PROVISIONS

2. ELECTRONIC SERVICES IN THE ONLINE STORE

3. CONDITIONS FOR CONCLUDING A SALES CONTRACT

4. PAYMENT METHODS

5. COST, TIMEFRAME, AND DELIVERY METHODS

6. CONDITIONS FOR TERMINATING CONTRACTS FOR ELECTRONIC SERVICES

7. COMPLAINT PROCEDURE

8. RIGHT OF WITHDRAWAL FROM THE CONTRACT

9. WARRANTY

10. PROVISIONS RELATING TO BUSINESS CUSTOMERS

11. FINAL PROVISIONS

1. GENERAL PROVISIONS

1.1. The Online Store, available at the internet address www.tiestore.pl, is operated by Aleksander Grekowicz, conducting business activity under the company name SASHA ALEKSANDER GREKOWICZ (business address: ul. Sokołowska 9B/U30, 01-142 Warsaw), entered in the Central Register and Information on Economic Activity of the Republic of Poland maintained by the Minister responsible for the economy,
Tax Identification Number (NIP): 5252061216,
Business Identification Number (REGON): 016132172,
Email address: zamowienia@tiestore.pl,
Phone: +48 607 615 844.

1.2. These Terms and Conditions are addressed to both consumers and business customers using the Online Store (with the exception of Section 9, which applies exclusively to business customers). The provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights granted by mandatory legal provisions – any ambiguities shall be interpreted in favor of the consumer. In the event of discrepancies between these Terms and Conditions and the aforementioned legal provisions, the legal provisions shall prevail.

1.3. The administrator of personal data processed in connection with the execution of the provisions of these Terms and Conditions is the Service Provider. Personal data is processed for purposes, within the scope, and based on principles specified in the privacy policy published on the Online Store's website. Providing personal data is voluntary. Each individual whose personal data is processed by the Service Provider has the right to access their data and to update or correct it.

1.4. Definitions:

1.4.1. BUSINESS DAY – one day from Monday to Friday, excluding statutory public holidays.
1.4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
1.4.3. ORDER FORM – an Electronic Service, an interactive form available in the Online Store that allows placing an Order, in particular by adding Products to the electronic cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
1.4.4. CUSTOMER – a natural person with full legal capacity, and in cases specified by applicable laws, also a natural person with limited legal capacity; a legal entity or an organizational unit without legal personality, to which the law grants legal capacity, that has entered into or intends to enter into a Sales Agreement with the Seller.
1.4.5. CIVIL CODE – the Act of March 27, 2018, on the Protection of Personal Data, implementing the General Data Protection Regulation (Regulation 679/2016/EU, hereinafter referred to as GDPR).
1.4.6. ACCOUNT – an Electronic Service, a set of resources in the Service Provider’s teleinformatics system, marked with an individual name (login) and a password provided by the Service User, in which the User's data is stored, including information about placed Orders.
1.4.7. NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via email, which allows all users to automatically receive the content of subsequent editions of the newsletter containing information about Products in the Online Store.
1.4.8. PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller. The shades of products displayed on the website may slightly differ from the originals depending on the customer's monitor settings.
1.4.9. REGULATIONS – these Terms and Conditions of the Online Store.
1.4.10. ONLINE STORE – the Service Provider's Online Store available at the internet address: www.tiestore.pl.
1.4.11. SELLER; SERVICE PROVIDER – ALEKSANDER GREKOWICZ conducting business activity under the company name ALEKSANDER GREKOWICZ SASHA (business address: ul. Sokołowska 9B/U30, 01-142 Warsaw), entered into the Central Register and Information on Economic Activity of the Republic of Poland maintained by the Minister responsible for economic affairs, NIP 5252061216, REGON 016132172, email address: zamowienia@tiestore.pl.
1.4.12. SALES AGREEMENT – the agreement for the sale of a Product concluded or to be concluded between the Customer and the Seller via the Online Store.
1.4.13. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service User via the Online Store.
1.4.14. SERVICE USER – a natural person with full legal capacity, and in cases specified by applicable laws, also a natural person with limited legal capacity; a legal entity or an organizational unit without legal personality, to which the law grants legal capacity, using or intending to use the Electronic Service.
1.4.15. ORDER – the Customer's declaration of will made using the Order Form, aimed directly at concluding a Sales Agreement for a Product with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter. Using these Electronic Services by the Service User is free of charge.
2.1.1. The Account and Newsletter services in the Online Store are provided for an indefinite period.
2.1.2. The use of the Order Form is a one-time service, which is completed once the Order is placed through it.

2.2. The technical requirements necessary for cooperation with the teleinformatics system used by the Service Provider:
2.2.1. A computer, laptop, or other multimedia device with Internet access.
2.2.2. Access to email.
2.2.3. Web browser: Mozilla Firefox version 11.0 or higher, Internet Explorer version 7.0 or higher, Opera version 7.0 or higher, Google Chrome version 12.0.0 or higher.
2.2.4. Recommended screen resolution: 1024x768.
2.2.5. Enabling the ability to save Cookies in the web browser.

2.3. The Service User is obliged to use the Online Store in accordance with the law and good practices, with respect for personal rights and intellectual property rights of third parties.
2.4. The Service User is obliged to enter data that is true and accurate.
2.5. The Service User is prohibited from providing unlawful content.

3. CONDITIONS FOR CONCLUDING A SALES CONTRACT

3.1. Adverts, advertisements, price lists and other information about Products provided on the Online Store's websites, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to enter into a contract within the meaning of art. 71 of the Polish Civil Code.
3.2.The Product price shown on the Online Store website is given in Euros and includes all components, including VAT and customs duties. The prices, however, do not include any delivery and payment costs which are indicated when placing the Order.
3.3. The price of the Product displayed on the Online Store’s website is binding at the moment the Customer places the Order. This price will not change regardless of any price changes that may occur in the Online Store concerning individual Products after the Customer places an Order.
3.4. The conclusion of the Sales Agreement takes place through the Order Form.
To conclude the Sales Agreement, it is necessary for the Customer to first place an Order.
After placing the Order, the Seller promptly confirms its receipt, which binds the Customer to the Order and simultaneously accepts the Order for execution. The confirmation of the Order’s receipt and its acceptance for execution occurs by sending an appropriate message to the email address provided during the Order process. This message contains at least a confirmation of all essential elements of the Order and a statement from the Seller about the receipt and acceptance of the Order for execution. Once the Customer receives the aforementioned email, the Sales Agreement is concluded between the Customer and the Seller.
3.5. The content of the Sales Agreement is preserved, secured, and made available to the Customer by (1) providing these Terms and Conditions on the Online Store’s website, (2) sending the email mentioned in section 3.4.2, and (3) including the proof of purchase and specification of the Sales Agreement in the shipment. The content of the Sales Agreement is also preserved and secured in the Seller’s Online Store information system.

4. PAYMENT METHODS

4.1.The seller provides the following payment methods:
4.2. Payment in cash/credit card on a personal collection.
4.3. Payment by a traditional transfer to the Seller's bank account.

Recipient: SASHA Aleksander Grekowicz, ul. Sokołowska 9/U30, 01-142 Warsaw,

Euro account no. PL38249000050000460069631677 at Alior Bank S.A.

SWIFT code Alior Bank: ALBPPLPW

4.4. Payments via: PayPal

5. COST, DELIVERY TIME, AND METHODS

5.1. The Seller provides the following methods of delivery or product collection:
5.1.1. Courier delivery – depending on the choice of delivery company and method. The cost of the service is indicated during the purchase after confirming the selection of products in the cart.
5.1.2. Pallet shipment – the price is determined individually.
5.1.3. Personal collection: at the address: ul. Sokołowska 9/U30, 01-142 Warsaw – Monday to Friday from 10:00 to 18:00.

5.2. The Customer is responsible for the delivery costs of the Product. These costs are displayed during the Order process and depend on the chosen delivery and payment method. Delivery costs are also indicated on the Online Store’s website in the "Payments and Delivery" section.

5.3. The delivery time for the Product to the Customer is up to 2-14 Business Days, unless a shorter or longer time is specified in the product description or during the Order process. This time is calculated as follows:

• If the Customer selects payment by bank transfer, Pay U, or credit card – from the day the Seller’s bank account or settlement account is credited.
• If the Customer selects personal collection as the payment method – from the day the Sales Agreement is concluded.
  

6. CONDITIONS FOR TERMINATION OF AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

6.1. The Service Provider and the Service Recipient may terminate the agreement for the provision of Electronic Services at any time by mutual agreement.

6.2. Termination of the Electronic Service Agreement:
6.2.1. The agreement for the provision of an indefinite, continuous Electronic Service (e.g., Account) may be terminated.
6.2.2. The Service Recipient may terminate the Electronic Service Agreement without giving reasons by submitting a relevant statement, in particular by e-mail to: zamowienia@tiestore.pl or in writing to: ul. Sokołowska 9/U30, 01-142 Warsaw.
In this case, the agreement will expire 7 days after the submission of the termination statement (notice period), unless the parties agree on a shorter notice period.
6.2.3. In the case of Service Recipients who are also consumers, the Service Provider may terminate the Electronic Service Agreement if the Service Recipient objectively and persistently breaches the Terms and Conditions, especially if they provide unlawful content, after at least one unsuccessful request to cease or remove the violations, specifying an appropriate deadline. The violation of the Terms and Conditions must be objective and unlawful. In such a case, the Electronic Service Agreement expires 14 days after the Service Provider submits a termination statement to the Service Recipient (notice period).
6.2.4. In the case of Service Recipients who are not consumers, the Service Provider may terminate the Electronic Service Agreement with immediate effect and without providing reasons by sending the Service Recipient a relevant statement.

7. COMPLAINT PROCEDURE

7.1. Complaints Regarding the Non-Conformity of the Product with the Sales Agreement:

7.1.1. The basis and scope of the Seller’s liability to a Client who is a natural person purchasing the Product for non-professional or non-business purposes, regarding the non-conformity of the Product with the Sales Agreement, are defined, in particular, by the Act on Specific Conditions of Consumer Sales and the Amendment to the Civil Code of July 27, 2002 (Journal of Laws No. 141, item 1176, as amended).
7.1.2. Notifications of the non-conformity of the Product with the Sales Agreement and the corresponding claims can be made via email at: zamowienia@tiestore.pl or in writing to: ul. Sokołowska 9B/U30, 01-142 Warsaw. If necessary, to assess the non-conformity of the Product with the agreement, the Product should also be delivered to the above address. If the Product was packaged in a decorative box, the Product should be returned in the aforementioned packaging.
7.1.3. The Seller will respond to the Client’s request without delay, but no later than 14 days. The response regarding the complaint will be sent to the address provided by the Client, unless the Client requests another method of communication.

7.2. Complaints Related to the Provision of Electronic Services by the Service Provider and Other Complaints Related to the Operation of the Online Store:

7.2.1. Complaints related to the provision of Electronic Services via the Online Store, as well as other complaints concerning the operation of the Online Store, can be submitted by the Service Recipient via email at: zamowienia@tiestore.pl or in writing or in person to: ul. Sokołowska 9/U30, 01-142 Warsaw.
7.2.2. It is recommended to provide as much information and context as possible in the complaint description, especially regarding the type and date of the irregularity, as well as contact details – this will facilitate and expedite the review of the complaint by the Service Provider.

8. RIGHT OF WITHDRAWAL

8.1. According to the Act of May 30, 2014, on Consumer Rights, the client has 14 days to withdraw from the Agreement. The Service Recipient/Client who is also a consumer and entered into a distance contract may withdraw from it without providing a reason by submitting a relevant written statement within 14 days. To meet this deadline, it is sufficient to send the statement before the expiration of the period. The statement can be sent via email to: zamowienia@tiestore.pl or in writing to: ul. Sokołowska 9/U30, 01-142 Warsaw.

8.2. In the event of withdrawal from the contract, the contract is considered not concluded, and the consumer is released from any obligations. Any goods already exchanged must be returned in their original condition, unless the change was necessary within the scope of normal management. The return of the goods should occur immediately, along with the original decorative packaging (if the Product was packaged in such a box), no later than fourteen days. If the consumer made any prepayments, they are entitled to statutory interest from the date of the prepayment.

8.3. The Seller will refund the payment within 14 days from the date of receiving the goods at the Tiestore.pl store address, using the same payment methods that the Buyer used in the original transaction, unless the Buyer agrees or requests another solution. In any case, the Buyer will not incur any additional charges related to this return.

8.4. The fourteen-day period during which the consumer may withdraw from the agreement is counted for the Sales Agreement from the day the Product is delivered, and in the case of an Electronic Service Agreement, from the date of its conclusion.

8.5. The right of withdrawal from a distance contract does not apply to the consumer in the following cases:

1. The provision of a service that has started, with the consumer's consent, before the expiry of the period mentioned above in points 8.1 and 8.4;
2. Audio and video recordings and data storage devices that have been unsealed by the consumer;
3. Contracts concerning services where the price or remuneration depends solely on fluctuations in the financial market;
4. Services with characteristics specified by the consumer in their order or closely related to their person;
5. Services that, due to their nature, cannot be returned or whose subject matter deteriorates quickly;
6. Delivery of press;
7. Services related to gambling games.

9. WARRANTY

The warranty period for the Product is 2 years from the date the Product is delivered to the Customer. If a defect in the Product occurs during this period, the Customer is entitled to file a warranty claim.

10. PROVISIONS CONCERNING ENTREPRENEURS

10.1. Application of this section

This section of the Terms and Conditions and the provisions contained within it apply only to Clients who are not simultaneously consumers.

10.2. Payment methods

In the case of Clients who are not simultaneously consumers, the Seller has the right to limit available payment methods, including requiring full or partial prepayment, regardless of the payment method selected by the Client in the Order Form and the conclusion of the Sales Agreement.

10.3. Payment obligation

A Client who is not simultaneously a consumer is obligated to fulfill their obligations under the Sales Agreement (i.e., payment of the price and receipt of the Product) immediately, and no later than 7 days after the conclusion of the Sales Agreement, unless the Sales Agreement stipulates otherwise.

10.4. Ownership of the Product

The Products subject to the Sales Agreement with a Client who is not a consumer remain the property of the Seller until the full price and delivery costs are paid under the Sales Agreement.

10.5. Risk and ownership transfer

Once the Seller hands the Product over to the carrier, the Client who is not a consumer assumes all benefits, burdens, and risks associated with the Product, including the risk of accidental loss or damage. The Seller is not responsible for the loss, damage, or delay of the Product once it is handed over to the carrier.

10.6. Inspection of the Product

In the case of a Product being shipped through a carrier, the Client who is not a consumer must inspect the shipment in a timely manner and in the usual manner for such shipments. If the Client notices any loss or damage during transport, they are obliged to take all necessary actions to establish the carrier's responsibility.

10.7. Limitation of liability

The Seller's liability towards a Client who is not a consumer, regardless of the legal basis, is limited to the amount paid for the Product and delivery under the Sales Agreement. The Seller is only responsible for typical, foreseeable damages at the time the contract was concluded and is not liable for lost profits.

11. FINAL PROVISIONS

11.1. Agreements concluded through the Online Store are governed by Polish law and conducted in the Polish language.

11.2. Changes to the Terms and Conditions:

11.2.1. The Service Provider reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in legal regulations, changes in payment and delivery methods, to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.

11.2.2. The amended Terms and Conditions will bind the Service Recipient if the requirements set out in Article 384 of the Civil Code are met, i.e., the Service Recipient has been properly informed about the changes and the Service Recipient has not terminated the continuous Electronic Service Agreement within 14 days from the date of notification.

11.2.3. Changes to the Terms and Conditions will not affect the acquired rights of Service Recipients who are consumers and who have used the Online Store before the changes come into effect, particularly the changes will not affect orders already placed or submitted, or concluded, performed, or executed Sales Agreements.

11.2.4. If a change to the Terms and Conditions introduces any new fees or increases existing ones, the Service Recipient who is a consumer has the right to withdraw from the agreement.

11.2.5. In matters not regulated by these Terms and Conditions, the provisions of the following acts shall apply: the Civil Code; the Act on Providing Services by Electronic Means of 18 July 2002 (Journal of Laws No. 144, item 1204, as amended); the Act on the Protection of Certain Consumer Rights and Liability for Damages Caused by Dangerous Products of 2 March 2000 (Journal of Laws No. 22, item 271, as amended); the Act on Special Conditions for Consumer Sales and the Amendment of the Civil Code of 27 July 2002 (Journal of Laws No. 141, item 1176, as amended); and other relevant provisions of Polish law.

11.3. Disputes arising between the Service Provider/Seller and the Service Recipient/Customer who is a consumer shall be subject to the competent common courts. Disputes arising between the Service Provider/Seller and the Service Recipient/Customer who is not a consumer shall be subject to the court competent for the Service Provider/Seller's registered office.